Customer Service
At Alpha Environmental we are committed to providing a professional, high-level service which satisfies all our customer's expectations.
We Aim To:
Be a friendly, approachable Company which is empathic, supportive and accessible
Be trusted by our customers to always provide accurate and timely information
Be accomplished and professional in everything we do in delivering the complete service
Be knowledgeable and well informed so that we are able to efficiently and effectively meet the needs of our customer
Be reliable, honest, dependable and consistent so that our customers can have confidence in our service
To Achieve This We:
Provide well trained, easily identifiable staff
Provide our customers with clear, accessible information
Put into operation the most efficient, cost effective strategy
Train our Technicians and staff to listen carefully, to give clear explanations, be courteous and helpful, and to treat you with respect
Always consider new ways to improve our service, and welcome any comments you would like to make to help us achieve this aim
Ensure that if a complaint does arrive, it is dealt with promptly, openly and fairly